Although we understand that emergencies can arise, we know our clients honor our time as much as we honor theirs. If you are unable to keep your reservation, kindly give us at least 24 hours’ notice. This courtesy maintains a higher availability of our time for you as well as others and allows other clients the opportunity to fill that appointment time.
Please note: Clients who fail to cancel 24 hours in advance may be subject to a 50% cancellation fee & required to prepay for future reservations. Booking reservations will be considered your acceptance of our Cancellation Policy; therefore, please be certain you have reviewed and agree to these terms.
We understand situations arise in which may cause you to be late. If you have not arrived, we will give you a courtesy text/call from the salon approximately 15 minutes after your scheduled reservation. If for any reason you expect to be more than 15 minutes late, please call us at 913.944.2920. Please be aware, in the unfortunate event you are late, and it affects the following appointment time we may need to abbreviate your service or reschedule your reservation for another day.
Daicy//Figueiredo will allow one notice for the first instance of a no-show or last-minute cancellation. If a client is a no-show or last-minute cancel, beyond the first instance, they will be charged 50% of the scheduled service and required to prepay in order to secure future reservations.
Daicy//Figueiredo makes every effort to notify you of your scheduled reservation 48 hours in advance via Text & Email, but it is ultimately your responsibility to confirm your scheduled appointment.
Confirmation emails are sent 72 hours in advance of scheduled reservations. Please notify us via phone/text 913.944.2920 or email@example.com at that time if you are needing to reschedule. .
We accept all major credit cards, gift cards, cash and personal checks. We do not accept third party checks. In the event of a returned check, you will be charged a $35 fee in addition to your service cost.
Products can be returned for salon credit within seven days of purchase with receipt.
If you are not 100% satisfied with your service, we invite you to return for a complimentary redo.
Gift Certificate Policy
Gift certificates can be purchased in any dollar denomination and may be used in our salon for all products and services. If you would like to add gratuity, you must do so in advance. Certificates are non-refundable if lost or stolen. Certificates cannot be redeemed for cash. Certificate holder must be present at time of service. Certificates do not expire. Certificates can be purchased in-person at the salon, or via email by requesting it at firstname.lastname@example.org and you will receive and invoice, upon receipt of payment the gift certificate will be issued.
At Daicy//Figueiredo, we pride ourselves on creating a one-of-a-kind Signature Style experience with unparalleled customer service, which begins the moment you walk through our door. Complimentary coffee, tea, water & soda is available throughout your service. Whether you’re a new or long-term client, we begin every appointment with a consultation to ensure the best possible service each and every time you return to our salon. Our dedication to experience and customer service goes hand in hand with your service producer.